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The Strategy Stack - Tech Breakdown (With Guest: Colette Molteni)

Episode 8: Empathy Is a Tech Strategy: Human-Centered AI, MedTech, and the Future of Decision-Making

Strategy Stack: Weekly Tech Breakdown

👥 Featuring:

  • Guest: Colette Molteni, Founder of Empathy Elevated and Data Analytics Leader in MedTech

  • Host: Alex (The Strategy Stack)

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Key Topics Covered

  • The origin and mission of Empathy Elevated, blending strategic insight with emotional intelligence

  • Empathy as a core skill in tech—not a “soft” skill but a critical, actionable capability

  • The role of AI in human-centered strategy and decision-making

  • Adoption challenges in tech, and how empathy bridges the gap between systems and people

  • AI governance, regulation, and ethical usage in highly regulated industries like healthcare

  • Education, parenting, and preparing Gen Alpha for a tech-augmented future

  • The evolving nature of search, agentic AI, and the thin web

  • Generational shifts, demographic change, and global competitiveness

💡 Takeaways

From Alex:

  • Emphasized the importance of strategy being grounded in real-time, disruptive scenarios to truly challenge both AI and human cognition.

  • Advocated for experiential learning through dynamically changing case studies in education.

  • Shared concerns and insights about demographic trends, technological sovereignty, and geopolitical impacts on innovation and workforce readiness.

From Colette:

  • Empathy is a strategic imperative in tech environments, not just a feel-good add-on. It's about understanding perspectives, not just feeling them.

  • Technology, especially AI, should be a partner—not a replacement—in decision-making and creativity.

  • Successful tech adoption begins with listening. Open-ended dialogue and human trust-building are foundational before implementation.

  • In MedTech, AI is being cautiously piloted with a focus on process efficiency and regulatory compliance.

  • Advocated for balanced exposure to tech for children, highlighting how intuitive design is shaping younger generations’ interaction with technology.

  • Warned against over-reliance on AI at the expense of critical thinking development.

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